When I click on the ‘ActivateMe@genecodes.com’ link, nothing happens. What should happen?

When you click on the link, an email client window should pop up with the To, Subject, and Body all filled in with information Gene Codes needs in order to create a software license for you.   You’ll need to have a default mail client set up on your computer with the “mailto” functionality enabled in order for this email process to work.  Once the email is generated as a result of clicking on the link, just send it on.

If your computer does not have an email account established (for example, it is a shared lab computer), then copy the Sequencher license request file that was created to your email computer and send it as an attachment to ActivateMe@genecodes.com.

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